Order and Delivery Terms

Horeca Import DHB Oy, Business ID 2748352-4, (hereinafter the online store) sells products to private individuals and businesses in mainland Finland. We reserve the right to change delivery terms and prices. Product prices include value-added tax.

Online Store Contact Information

Email: team@thecorner.fi
Phone: 040 027 5772
Postal address: Museokatu 7, 00100 Helsinki

Ordering

Products to be ordered are selected on the website by adding them to the shopping cart. The order is submitted by paying for the contents of the shopping cart in the online store checkout. By placing an order, you accept these delivery terms, product prices, and delivery costs. If an email address is provided at the time of ordering, an order confirmation will be sent by email. The order confirmation shows the products ordered and the price.

Payment

The online store’s payment intermediary is Visma Pay (Visma Payments Oy, Business ID 2486559-4), which is registered in the payment institution register maintained by the Financial Supervisory Authority. Payment is made through Visma Pay’s online service, and Visma Pay or Visma Payments Oy will appear as the payee on your bank statement and invoice. Visma Pay transfers payments to the online merchant. Payment is secure, as all information related to the payment transaction is transmitted using an encrypted connection so that no external party can see the payment transaction details.

The purchase is made between the online store customer and the online store. The online store is responsible for all obligations related to the purchase.

Read more about Visma Pay: https://www.vismapay.fi/

Payment Methods

Through the Visma Pay service, you can pay with online banking credentials, wallet, payment cards (credit/debit), invoice, or installment payment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Ålandsbanken, MobilePay, Apple Pay, Google Pay, Siirto, Klarna, Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards.

MobilePay

You can pay with your MobilePay wallet if you have enabled payment in online stores in the app settings. Payments made with the MobilePay wallet are charged to the payment card linked to the wallet. If charging the payment card fails, paying with the MobilePay wallet is not possible in the online store.

OP Invoice

A flexible way to pay for online purchases. For customers of all banks. With OP Invoice, you can make purchases up to €5,000 and pay them off interest-free within 45 days. If you wish, you can split the invoice into multiple installments. Your purchases are visible in one place, so you can easily keep track of your spending. The credit limit helps you keep your spending within your desired limits. You receive invoices conveniently by email. In our online service, you can see information about your use of OP Invoice and the total amount of your purchases. You can use OP Invoice if you are creditworthy, over 20 years old, and have online banking credentials from a Finnish bank.

More information about OP Invoice can be found at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku

Visma Pay Payment Service Contact Information

Visma Payments Oy (Business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 9 a.m.–4 p.m.)
Postal address: Brahenkatu 4, 53100 Lappeenranta

1. Delivery

1.1. Order Processing and Delivery Time

The order is processed once your order has been received and payment approved.
Products in stock are shipped within 1–3 business days from the order receipt date.
Delivery time is typically 2–5 business days from order dispatch.
If the product you selected is out of stock, we will notify you separately and agree on an exchange, return, or estimated delivery time.
The customer must collect their order within 7 days of the order’s arrival. For uncollected shipments for which no separate cancellation notice has been made, we will charge a handling fee of €15.

1.2. Delivery Costs

The Corner online store products are delivered only to Finland.
Standard delivery €6.95. Delivery is free when the order total exceeds €110. You will see your order’s delivery costs at checkout before confirming the order.
Delivery of the largest orders (furniture, custom-order products) will be agreed upon separately.

1.3. Responsibility for Delivery

At the time of order delivery, responsibility for the products transfers to the customer. When receiving the package, check its condition—if the package is damaged, document the damage by taking photos of both the packaging and the contents.
If the product you ordered has damage caused by transport, notify us immediately, no later than 7 days from
delivery by email at team@thecorner.fi. Attach photos of the damaged packaging and product to the notification.

2. Order Cancellation, Exchange, and Return

Before order delivery, the order can be canceled with a written notice by email.

The online store has statutory liability for defects in products sold. In case of complaints, please contact our customer service. Consumers have the right to bring any disputes to the Consumer Disputes Board for resolution.

2.1. Right to Cancel

The customer has the right to cancel the order within 14 days of receiving the order.
If you wish to cancel your order, send us a message at team@thecorner.fi and you will receive instructions for canceling your order. Special products, such as customized products, opened hygiene products, cosmetics, and food items, do not have a right to cancel.

2.2. General Return Terms

The customer has the right to return ordered products within 14 days of receiving the order.
The returned product must be unused and in its original packaging, with price tags etc. attached to the product. All parts belonging to the product and product packaging must be unused and intact.
Special products, such as customized products, opened hygiene products, cosmetics, and food items, cannot be exchanged or returned.
When you want to make a return—send an email to our customer service at team@thecorner.fi. Include in the message your order number, a list of the products to be returned and their quantity, and the reason for the return. You will receive instructions for the return from us. The return fee is €3.95.
You can also return products directly to our store at Museokatu 7, 00100 Helsinki. Returns to the store are free of charge. Check our store opening hours on our website.
A refund for your returned product will be paid within 1–3 business days of receiving your returned product.

2.3. Product Exchange

If you wish to exchange a product, first make a product return and place a new order for the product you want.

2.4. Return of Defective or Damaged Product

If you wish to return a defective or damaged product—contact our customer service at team@thecorner.fi. Returning a defective or damaged product is free of charge for the customer.

3. Processing of Personal Data

In processing personal data, we comply with the EU General Data Protection Regulation (GDPR) and applicable personal data legislation. More detailed information about the processing of personal data and its purpose is available in the website’s privacy policy. Upon starting to use the website, the customer has been informed about the processing of their personal data, including the use of cookies and web analytics services in accordance with the website’s privacy policy, unless the customer has exercised their right to refuse the use of cookies and web analytics.

3.1. Privacy

The data of customers who have ordered through the online store’s ordering system is stored in the seller’s customer register. Information about the customer in the customer register is used to maintain the customer relationship and to fulfill orders. The seller and companies or individual sole proprietorships belonging to the same corporate group (concern) also have the right to process information in the register and to disclose name and address information for justified purposes, such as direct marketing, in accordance with our privacy policy.

If you wish, you can prohibit the use of your data for marketing purposes by notifying our customer service in writing or by checking your contact settings in the customer account section. In accordance with our privacy policy and applicable legislation, you have the right to check the personal data concerning you in our register. A verification request can be addressed to the seller once a year free of charge. The request must be in writing to avoid misuse of the register.